Refund Policy

Refund policy

30-Day Satisfaction Guarantee

If you're not happy with your purchase, contact us within 30 days of delivery for a full refund of the product price. You don't need to send the product back.

• Email hello@wellnessandbloom.com with your order number and the email address used to place the order.
• The guarantee is limited to one refund per customer.
• Refunds are issued to your original payment method. Once approved, most banks show the refund within 5–10 business days.
• Shipping is always free, so there are no shipping charges to refund. Import duties, taxes and brokerage fees paid to a carrier or customs on Canadian orders are not refundable by us.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund. This doesn't count toward your one-refund guarantee.

Cancellations

Most orders ship the same or next business day. If your order hasn't shipped yet, we can cancel it for a full refund, so email us as soon as possible. Once an order has shipped, it can't be cancelled, but it is still covered by the 30-day guarantee.

Refused deliveries

If a delivery is refused (for example, to avoid import duties), we'll refund the order once the package has been returned, minus any return shipping and fees we are charged.

Contact

Wellness&Bloom LLC, 125 S Wacker Drive, Suite 300, Chicago, IL 60606, United States · hello@wellnessandbloom.com